MS
Marietjie S
1 reviews | Active since Jul 2021
17 Jul 2021, 15:09
Payment accepted online but No Goods Delivered
Customer service is the worst I have ever experienced. Attempted to make an online purchase on Sunday, 11/07/21. Payment cleared immediately but goods are stuck in the basket and program wants another payment. I have reported the issue 5 times!!! Phoned and used their online whatsapp system. They keep asking for proof of payment and then just dissolve the issue and the call and I have to start again. Super frustrated as this was a large purchase that I had saved up for. No calls, no emails, poor service! I want a refund and then NEVER want the displeasure to deal with them again.
Helpful (0)
Replies (1)0
Replies (1)MS
Marietjie S's updateReviewer Update
13 Aug 2021, 15:185 Weeks later and not one call or mail received from them. I have phoned and inquired almost 20 times - the immediately dissolve my query before I can respond. I have received four or five quick replies before the chat is resolved that my query has been escalated to finance for a refund and that the funds will reflect 10 August latest - still no payment received. Now their online system is down and the phones don't even ring.... Sorry the network is congested - cal ends immediately. I am so frustrated!!!
MS
Marietjie S's update13 Aug 2021, 15:18
Reviewer Update
5 Weeks later and not one call or mail received from them. I have phoned and inquired almost 20 times - the immediately dissolve my query before I can respond. I have received four or five quick replies before the chat is resolved that my query has been escalated to finance for a refund and that the funds will reflect 10 August latest - still no payment received. Now their online system is down and the phones don't even ring.... Sorry the network is congested - cal ends immediately. I am so frustrated!!!