Pathetic whatsapp service and customer care

On 17/12/2020 i contacted Mr price contact centre telephonically (***) as I needed the contact details for Mr price home Fourways Mall. The number I found for the store on the Mr Price website is the same as customer contact centre, the other number I found online *** when you call it says the number doesn't exist. 11 minutes later am still in the phone waiting to speak to a consultant. I called 3 times all in all and each time I would wait and no consultant attended to my call I decide to send a Message on whatsapp as when you call you're advised that that is the quickest way to communicate with them.

I sent a whatsapp text at 14h45, there was an immediate response giving me options in terms os whst I needed assistance with. I opted for no. 6 which said 'question'. The next text to me had two. Options: 1. Chat to customer care 2. Back to main menu I chose option 1. Eventually around 14:52 I received a text from Naledi asking how she can assist. I repeated my initial text indicating I need the contact number for Mr price home fourways mall. At 14:54 Naledi said she will connect me to someone in customer care. This despite my having chosen that option earlier. Anyway I waited. 15 minutes later, no response. I sent a text asking if am still being assisted and no one responded including Naledi.

At 15:31 i get a text from Charmee asking how she may help. At 15:35 I resent my query again. At 15:44 I received a text stating that I must call the contact centre number... ***, the same number I called 3 times until I ran out of airtime.

I sent a message explaining that, and 15:55 still no assistance, no text from Mr price

All I needed was to know if fourways has a particular item so that I know when I go there, there is stock I probably would have received better service if I was saying I have an account and I want to make payment.