Pathetic service : through internal process and external clients

I was advised by a Mr employee in store that I need to come back to the store at around 4:30 to issue a new card for my account as my card broke. Today I rushed from work and entered the mrp home the Glen branch to get a replacement card.

The employee has been on hold since 4: 38 and have been transferred on 2 occasions with no assistance. This is pathetic service and even Staff at the branch can recognize that. Now it's 5:08 pm and we have not been assisted. This is pathetic service at its best.