Pathetic service rules over a manual never received

I purchased a phoned a week ago on Saturday. I never got to manual with the phone. Having issues with the phone I returned the phone to the store only to be told that I should bring everything with the phone including the manual (of which I never received)

This leads me to wonder if that phone was already a reject phone that someone had already brought back or the lady that assisted me never placed the manual back in the after opening the phone up etc.

The lady who took in the phone on Friday said it may be rejected to be looked into what the problem is but if there was no manual given then what? I as a client suffer for things that your employees do or the phone company doesn't supply?

I await a response, promptly so, over this matter as I will take it to the media to have people not buy phones from Mr Price (Wonderboom Junction) because this is ludacris that you make it seem like I bought a manual instead of a phone.