Pathetic Service - Never even resolved

If I could provide a lower star rating I would. I have waited 6 months for somebody to actually contact me and discuss my issue that I had with your store. Since then, I have not purchased anything, and I am disgusted that you treated your loyal customers like this.

Good Day.

On the 3rd of April 2023 I visited your Port Alfred Mr Price Home Branch at Rosehill Mall and the service I received was absolutely shocking.

Firstly, I would like to add, the store although the outlet/branch is very small and has a limited stock variety there are some Shelves that were completely empty. What is available is also very limiting, over stocking on certain items is limiting consumer choice. Will say this is more an express outlet than an actual Mr Price Home and this Branch is not the normal standard of what you would expect from a Mr Price Store. There are much better shop spaces in the Rose Hill Mall which your project manager should have rather investigated than choosing this specific floor space.

However - I cannot tell you to run your branch but I can tell you the level of service received was honestly shocking being a customer of your stores for the last 20 years, I am very disappointment.

Purchase consisted of bath Mats, A voile curtain (Plain) and two curtain drops (2 Plain Blue) which were exactly the same.

On arrival by the tills - First Cashier seems pre-occupied with her cell phone and shoo'd me away to the next tiller as her till was closed.... If I till is manned, one would expect service.

2nd Till - Gentleman rang up my goods, when ringing up the voile curtain, I noticed that the price on the packaging was R139 however it was rang up for R149. I understand that mistakes do happen however this was about to get worse.

When Choosing the curtains I took the first curtain and checked the price which was displayed on the Packaging as R299 and I simply just took the other curtain. When standing at the till the First Curtain was rang up and the POS picked it up as R329. The Cashier told me he would call the manager (Pumeza). The Second Curtain was priced as R329.00.

Pumeza arrived at the till and she was incredibly arrogant and could not understand my dissatisfaction in the pricing of the items. I insisted that I pay the R299 however she only changed the price for one curtain - How does she expect a person to pay different prices for the same make and colour curtains? absolutely ridiculous and ludicrous.

Now lets get to the payment - I had an online voucher for R500 and wanted to use it, after multiple failed attempts the Store Manager tells me that there is something wrong with the voucher and tell her there is no chance that that could be the case. Another Cashier steps in and takes charge of the situation and puts the voucher through first attempt.

Now this frustration has been going on for a good 15 minutes, Pumeza simply turns around and doesn't even bother apologizing for the frustration caused and heads out the store - Most likely for her lunch break.

My evaluation from my experience this store is being mismanaged by the store Manager in place, and after 20 years of shopping at your stores I will be very hesitant to visit the store especially due to having to question the pricing of your items.

I trust you understand and hope that Head Office investigates this store urgently.