jM
jess M

1 reviews | Active since Jan 2011

18 Nov 2016, 11:04

Pathetic Service from Mr Price

<p>I placed an online order on 7 September on MrPrice Online. 2 weeks went by and my item was not delivered. </p> <p>I contacted Customer Care twice and was finally informed that the item I ordered was out of stock. I requested a refund and was told I was only eligible for a Mr Price voucher (which I do not want- I want my money back) which would be emailed to me.</p> <p>Another 2 weeks went by and I did not receive my voucher even after numerous emails and phone calls. </p> <p>I have now been emailing and phoning for 2 months. My emails are not rep**** to and everytime I get hold of someone at Customer Care, they tell me "someone will call you back" and hang up.</p> <p> </p> <p>I have now been waiting 3 months and I want my money back. I will never shop with Mr Price again.</p> <p> </p> <p> </p>

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Replies (1)
Mr Price
Mr Price's reply18 Nov 2016, 14:48
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price