PATHETIC SERVICE!

We purchased a Samsung Galaxy handset for business purposes from Mr Price, Aliwal North, last week. The said phone is non-operational due to a purported "software problem" according to the manager, Mr Ndlula.

We were informed that a replacement handset or a refund would take at least 21 days. This obviously negates the very purpose of purchasing a handset for communication.

It is clear that customer service is NOT a priority. The excuse that they are merely the "middle-man" and must follow procedures with their supplier is wholly unacceptable.

The level of service received, even after contacting customer service, is frankly appalling.