Pathetic service delivery on refunds

Actually Mr Price customer service personnel doesn't even deserve 1 star. Their service is extremely awful. I placed an online order on the Mrp app on Sunday morning. I used the instant eft to pay. The money was debited off my account but the order never went through nor did I receive any emails stating it failed. I called Mrp customer service on Monday 31 August and spoke to Miranda who supposedly logged the dispute for me advising I would receive an email within 24 to 48 hours. I called again on Tuesday and spoke to Berlin who asked me to email the transaction details to him. He then responded by saying he can't help as he needs the mrp account details to reflect on the payment made. How on earth can you get the company account number when it's an instant Eft. I called agsin yesterday and spoke to Mianda who said they will get back to me. It's now 4 days since I have logged the complaint and I have not received any feedback from MRP. I called again this morning and spoke to thembeslile who gave me that ****ty comment if waiting 24-48 hours. It's obvious someone can't count cos it's more that 48 hours and still no darn feedback. I asked to speak to the manager Delene who refused to speak to me and said she will call back. I am so sick n tired of wasting phone calls upon phone calls and nothing gets done. I WANT MY MONEY REVERSED ABD I WANT UT REVERSED ASAP. me price is good to take your money buy not good to revere it. Absolutely disgusting service and I shall ensure none of my family and friends purchase from the app ever again.