Pathetic service

On the 23 november 2019 i received a msg with amount of installment due of R95 by 29.11.19.i made a eft payment online on mr price website immediately nd screenshot payment was successful as proof it also showed onine that payment will take 72hours to reflect.On 27 november 2019 i called mr price customer care and spoke to a consultant in account quiry dept i explained that i made payment on 23 november bit that i went online onto mr price site and checked bt payment i made still didnt reflect and balance still shows full amount.i was requested to email proof of paynent to *** which i did immediately and consultant said once they receive it will be updated i explained i want to make full payment of balance there it must be updated.on 29.11.19 i check and my balance on mr price website was still full amount outstanding and was still not updated even after i sent proof of payment so i called customer care again and spoke to another consultant who kust confirmed that it was not updated so i asked her if ahe can check if they received proof of payment and uldated while im still on call she told me straight she cannot check now and that the call centre open until 7 i can call back and someone can check,i was so furious because ive been calling Everytime bt no one can assist me properly so i put fone off. A few minutes after i just put call off i received a msg from mr price for my R95 installment which was due by 29.11.19 i just became more upset because ive been trying to resolve this problem since the 27.11.19 until now my statement has still not been updated.pathetic service.