Pathetic service and system

To close my Mr Price account I went to Mr Price Cradlestone Mall. I've settled the account. The courteous woman at the desk advised me to get in touch with the accounts department after 24 hours, which is exactly what I did. After 10 minutes of waiting, I was helped by a haughty woman who said that my account was not closed and that I needed to be transferred to the sim card devision to cancel the card. After that, I was sent back to the accounts department, where they would verify whether the account was closed. I never got through to the section handling the SIM cards because the call was disconnected after 20 minutes of waiting. What pathetic service just to close an account.