Pathetic service

I have been emailing and submitting contact me requests since 20 April for my Mr Price account that has been closed in over 6 years !!! My request is simple, all I need is for confirmation that 1. A letter confirming my account is closed. and 2. For Mr Price to update my profile to the credit bureau, but you would swear I am asking for shares in Mr Price. I don't see the point of your "contact us" on your website - if you take over 3 weeks to make contact with your customers !!