Pathetic Service

<p>Towards the end of september i app**** for an account at Westgate mall, i was then told that i would recieve a notification sms as well aas a call. i was called and it was then told i needed a work number, after advising i did not know it off hand - i was informed that a cell would suffice. </p> <p><br />TWO WEEKS GO BY and still no sms. i called in numerous times and was then told a week later that my form would be resubmitted. ANOTHER TWO weeks and i am yet again being told that a landline was required for a work number as well as my bank statements. i advised that i was informed a cell number was sufficient and query where my statements that i submitted with original application are. THEY LOST IT they said. and that i should submit new statements as well as the landline. </p> <p> </p> <p><br />unfortunately i could then only go to the store 11 October . with the required documents and numbers. again i am told that i would recieve an sms andIT IS THE 18TH AND STILL NO SMS AND NO CALL. </p> <p> </p> <p><br />on the 11 October, not only could they not allocate my pending application but they denied ever losing. </p> <p> </p> <p><br />16 October i then messaged he whatsapp number given on the brochures and enquire about my pending account. message is read and then not responded to. 17th i message again - STILL no reply, no sms, no phone call. </p> <p> </p> <p><br />Surely this is not standard procedure????????????? </p> <p> </p>