Pathetic service

<p>I asked for my surname to be changed on my account at the branch across Kolenade mall seeing that my signature changed. Cashier told me that it is a lot of forms to fill in and that its going to take long (obviously not wanting to assist me) but yes they will check your singnature when purchasing goods, went to a second store (branch at Atterbury Value Mart) - filled in the forms but they have still not changed my details. I also took the time twice to go to a store (branch at Atterbury value mart & branch in Kolenade)- fill in forms to stop the "lost card fee" "client protection fee" and a "card service fee" but they are still charging me.... every month. So now I am left furious and confused to what to do to get any service seeing that I also logged a call with their customer service but got no response, this is obviously not a problem at one branch but their service overall!</p>