Pathetic service

I have placed an order online. And emailed customer service as itt was delayed beyond the expected delay time. "My order was placed on the 20th of May 2020. And the status was changed to ready to ship on the 26th of May 2020. I do understand and expect a delay but it has been over 16 working days i truly believe this is unprecedented. Your assistance in this matter will be highly appreciated"

Their response 'I trust you are well. Please be advised that your order is misplaced, Our sincerest apologies for any inconvenience caused.A full refund will be initiated back into your account and it will reflect in 7-10 working days. Should you require further assistance you are more than welcome to contact us on ***or *** Kind regardsCustomer care team Nqobile'

So this is how customers are treated even though fault does not lie with us but rather Mr Price. Seriously so i should just wait for another month just to recieve a refund, very quick to take our money and place orders though. I find no sincerity and compassion or acknowledgement of fault with something that was pure negligence on your behalf. I can understand why people would opt for more reliable service from companies like cotton on and tfg. Clearly Mr price could learn a lot from them.

Highly disappointed at the poor customer service and lack of efficiency with this company.