CP
Christine P

1 reviews | Active since Jul 2013

05 Apr 2017, 20:01

Pathetic service

<p>I once again find I have to come to hellopeter. A visit to one of your stores, two emails and NO assistance. </p> <p> </p> <p>I have another online order I am trying to track. email received on 23Rd March that it had arrived at the greenacres branch. I went to collect on 26th March with no sign of my items. I left my details with one of the managers, who promised to follow up and get back to me..what a surprise.. NOTHING. I sent an email on 27th March to follow up on the order and followed up on that email on 3Rd April. No response to either email. Again..big surprise. </p> <p> </p> <p>What the f*** is going on with your customer service, or rather complete lack thereof. I have also had to follow up on my account balance which was completely wrong. And this is the second online order I have had to chase after.. And the second time I have had to resort to hellopeter to get myself heard somehow. </p> <p> </p> <p>Sort your s*** out. Seriously. </p> <p> </p> <p>And don't come with the normal, one of our online team will contact you. I got that last time here, and guess what, I had to follow up.</p>

0
Replies (1)
Mr Price
Mr Price's reply10 Apr 2017, 09:16
Official

Good Day

I do believe that one of our online team member has contacted you and the matter has been resolved.

Warm Regards

Mr Price