Pathetic service

<p>I was having trouble placing an order online. Since the online site was updated I am not able to finalise payment. I chatted with a person by the name of Nivashni Manilal and she advised that she will send my query to their tech department. I even attached a screenshot of the error message. I have placed orders before using the same account/ card number and I had never had this issue. I eventually messaged today and got the simple response " Please see below is the reply<br />The reply message states invalid account number<br /> <br />Kind regards"</p> <p> </p> <p>Now my question is, how does that response help me place my order? Then I also get another email saying my query has been concluded and that I should rate their service? </p> <p> </p> <p>Really? Pathetic service and *********** staff!!!Thank you so much. I would honestly suggest better training on how to speak to customers as well as first time problem solving s****s, instead of back and forth but eventually not helping the customer which results in you losing customers. </p>