PATHETIC ONLINE SHOPPING EXPERIENCE

I placed an online order on the 16th July and was promised delivery within 1-5 working days. It is now the end of the second week (DAY 10 TO BE PRECISE) and I am still awaiitng delivery. I received an email earlier this week advising that my delivery address is incorrect (but they use the same address details to send my monthly statements).I have received an email last week regarding the address details and I responded with the SAME CORRECT address. I find this very annoying that the call centre staff would call days before payday to REMIND clients to pay their monthly bill but fail to do a courtesy call to validate the address details of an order that is fully paid for!! TERRIBLE SERVICE INDEED! Makes me wonder if I will ever get my parcel delivered because i received my monthly statement YESTERDAY ALREADY!! POOR SERVICE!