Pathetic excuse of a customer care consultant who actually earns a monthly salary.

[12/09, 08:49] Mr Price: *Connecting you to a customer experience super hero!* 🦸🏻♂️ _(Type in "Exit" at anytime to leave the queue)_ _Kindly enter your name_ [12/09, 08:49] Nisha: Nisha [12/09, 08:49] Mr Price: Hi there, we are experiencing high volumes of chat, which may make your wait time a little longer. Thanks for being patient, will chat soon. [12/09, 09:00] Mr Price: Good day, you are through to Precious. How can I assist you today? [12/09, 09:01] Nisha: Good day Precious, I would like to enquire as to where my parcel is. My order number is ************. I received an email yesterday stating that it would arrive before 5pm yesterday. However, nobody called me to inform me whether they might've been outside my driveway(I live with other tenants on the property), and I did check to hear if anyone hooted. So I'm not sure why it says my delivery is rescheduled for today🤦🏽♀️ [12/09, 09:03] Mr Price: Please note that your order was shipped on 05/12/2024, Once shipped it takes 5-7 working days for the order to reach it destination. [12/09, 09:03] Mr Price: Is there anything else that I can assist you with? [12/09, 09:04] Nisha: This is what I received though [IMAGE of Document Tracking sheet sent to Precious] [12/09, 09:05] Nisha: It shows that on the 8th my parcel was out for delivery and that the recipient(me) could not be contacted. [12/09, 09:05] Mr Price: That was the estimated date. They will come this week. [12/09, 09:06] Nisha: Oh, okay. Well, they shouldn't falsify their information because it makes people worry. [12/09, 09:07] Mr Price: I am resolving this conversation for now. Please do reach out to us if you have more queries. We’re always happy to help you. [12/09, 09:07] Nisha: Sure

First of all, how do such people even get jobs? She never checked on her end to track my parcel & follow up with the delivery company. She merely regurgitated the info to me that is clearly displayed on the website! And did I mention lack of empathy and people skills? This was all done on the Mr. Price whatsapp chat, and as you can see, Precious is clearly no customer experience superhero! I just hope my delivery arrives before the 12th of December as today(the 9th) is exactly 4 working days since I placed the order online.