PATHETIC CUSTOMER SERVICE

on the 22nd April 2022 i was invited to a last minute birthday and needed to get a gift quite urgently. MR PRICE GIFT card seemed like the perfect gift at the time as my friend loves the trendy clothing at MRP. So me being at work and was not going to be able to get to a store i logged online to see if i would be able to purchase a gift card online. i noticed that mrp online allowed customers to purchase gift cards online, however before making the purchase i called MRP call centre and spoke to a consultant name mange/maningi who stated to me that no stress once i do the purchase online i will receive the gift card via an sms or via email. so here i was made the online purchase of R400,00. i waited a while and did not receive the email/sms. i called back and spoke to consultant named Pretty who told me to wait and hour and if not then i should call back. she also advised me that the first consultant had given me incorrect info as normally this take 24 to 48 hours. if this was the case i was not going to do this online purchase as i needed the gift card urgently. after and hour i called back and then demanded to speak toa supervisor. pretty put me on hold and when to advise the supervisor of the situation. pretty then advise me that her supervisor will speak to the IT dept and have them send the voucher asap before close of business. i called back before close of business as the issue was not resolved. pretty then told me that i can credit the voucher back into my account should i dont receive it on time. this however is not a credit of the voucher but more or less this will just increase your credit availability and i will still be liable to pay this R400. pretty then spoke to the supervisor who then stated that she will get IT to reverse the voucher and an email confirming this will be sent to me. on the 23rd April i then received the voucher via email. what was i to do now with this voucher as this was too late. nevertheless i gave my hubby the voucher to spoil himself with a few things at Gateway MRP only to get to the till and the amount of R6 change was due. the cashier refused to give me the R6 change and insisted that i need to buy something. WHAT IS R6 IN MRP? after much quarrel we just purchase some airtime but this inconvenienced me as i had to cough up more money. PATHETIC CUSTOMER SERVICE FROM START TO END.