KF
KIM F

1 reviews | Active since Dec 2024

27 Dec 2024, 12:08

PATHETIC CUSTOMER SERVICE

I placed an online order ***, i received it on tuesday. When I opened the package the SKU*** size that you sent was incorrect. This is an inconvenience as I paid for door to door delivery as I need this for Tuesday 31 December.

I now had to place another order *** for the correct size pants which I now had to pay another delivery fee for YOUR MISTAKE!!!!

I phoned customer service 15 times and kept me on hold for 15 mins at a time. This is SERIOUSLY BAD SERVICE!!!!

Your customer service and online packing needs dealing with. How will I now be compensated for your employee who packed my order wrong!

0
Replies (1)
Mr Price
Mr Price's reply27 Dec 2024, 15:18
Official
Hi Kim Fritz,

I trust you are well.
We are so sorry to hear about your recent online experience. 
We can assure you that we will be investigating this matter, and we will be in contact with you directly with feedback.

Warm Regards,
Mr Price