Pathetic Customer Service

I am disgusted with the pathetic service from your company, I am an account holder with you guys and my account was blocked. I was told to send threw relevant documents to be assisted which was sent on the 16/03/2022 with no response I called again on the 21/03/2022.I was told the previous agent that assisted me was not working and I should resend my documents to another email which I did. I call in again today the agent states nothing is reflecting and is now giving me another email to send it to, is this actually the type of customer service you guys are offering? I am wanting to use my account but can't since you guys are not able to assist effeciently, I asked to speak to a manager when I called today. She comes on the line speaks and the line is dead she drops the call and has no courtesy to return my call, i am furious with you guys and want assistance immediately!