Pathetic Customer Service

Last week I placed an order for 2 jackets paid ect. Yesterday morning a pair of size 8 male sleep slippers was delivered. I called the customer service, after the 3rd attempt via whatsapp I spoke to Nokwazi Dladla. Please note the whole day I called Fastway & Mr Price, we will come back to you madam, still nothing. At 5:30pm I got a mail asking for a picture & the SKU that was send via whatsapp (Customer Service Mr Price) Not all this happend yesterday.

This morning I emailed before 8am the all the pictures of the package I could take, still no answer. I called several times, all they said was Nokwazi didn't have an earpiece to contact me back, yet her eyes and fingers still work, why not just reply communication is key.

Then they say the issue isnt with Mr Price but the courier they cant call because of the policy they can only email. I didnt buy the products from the courier but from you guys. This is pathetic customer service, just pathetic. Then know it is past 4, still no reply, and God help me I understand everything takes time, but dont you think if you reply or communicate people wont complain. Last order from Mr Price online every.