1 reviews | Active since Jun 2016
Pathetic customer service
<p>I bought myself red formal pants @ Mr Price, and gave my sister the receipt and only realised when i got home that the pants were too small. I then decided to take the pants to the Mr Price @ river squre and exchange them for a fiiting size. when i got there the pants were now on special R129.99 & I bought them for R149.99. I was told that i had to take something for that amount because i did not have a slip. I took the same pants and was not given a change back or even a gift voucher. When i asked about my change i was told that they can not do that because i didn't have a slip, and I explained to them that my sister was helped at one of the Mr Price's without a slip and they gave her a gift voucher. The "manager-Almerie" said she will not do that because the price on the system is now reduced and whoever gave us a gift voucher was wrong. So when i asked about the extra R20 i was told that; it's my loss because their system now shows a different price. I'm very disapointed at the service i got, if they can do this for a mere R20.00 i don't want to imagine what they do with large amounts of money.</p>
Hi Julia
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
Hi Julia
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
