Pathetic Communication on Store Policy

<p>Whilst shopping on Saturday, 20 August 2016, there was an in-store announcement that there was an additional 50% mark down on all sale items. I bought clothing to the value of R686. I clearly asked the teller whether I would be able to return the items if I were not satisfied and she responded that I could. At no point did she mention that this could only be done within the promotional period only. I went three days later to return a few items and the manager made a laughing spectacle of me and so did the staff. They claimed that it was policy and I should have enquired about returning items. Kindly note I did. The manager deliberately pretended that he could not hear me and asked that I repeat every statement that I made, after which all the staff around him laughed. i am disgusted and appalled at this unprofessional behaviour. I ask that this matter be escalated and dealt with, and that feedback is given to me as to the outcome of this situation. I would also like Mr Price to explain to me the protocol that they have in place where policy matters are explained to the customer and furthermore where a customer is asked to acknowledge such policy. </p>