Pathetic and Poor Service: Online refund

I am impatient and frustrated with your service as I am yet to receive my outstanding refund amount . After calling your contact centre yesterday, I explained to the consultant that my 3 separate order numbers were refunded with 3 amounts that does not equate to the value of my online purchases made on 25 April 2018 (when your system had a technical error and all purchases were cancelled by you). Your consultant advised me that my outstanding amount will be refunded yesterday and I told him I will wait for it to reflect on that day.

But your promise to deliver as to my expectation has not been met. I demand my refund amount still outstanding no later than TODAY!!! I will no longer wait as you are outside your 7 days SLA time for my refunded amount. I am not going to waste my time calling into your contact centre to be on hold and be provided with empty promises.