Pathetic and disgusting customer service

On the 11 January I went on the Mr Price chat line as I decided to apply for a credit account with them. I then was declined due to scoring which is a very vague reason. So I decided to query this matter on the chat line and went through to Shanaaz and this woman had no respect for me. I asked her what was the requirements for a new account because I have an excellent credit record and all she said to me was that i was declined as per the system. I tried to explain to her that i understand that and I want to know the requirements for a new account and she completely dismissed me and ended the chat. I then went back into the queue asking to speak to a manager and Shanaaz then joined and told me That I'm the first one that has an issue with her and I must provide my contact number and I can tell her manager that she's rude and have an attitude. Is this what customer service is about? I think the customer service is pathetic and disgusting. Stop employing staff with no passion for customer service .