PATHETIC

MRP your customer service is pathetic! I ordered a big wheel s****** online only to reviece the product in not new condition and the packaging look like it was ripped apart and taped back together. I send numerous emails and when it was obviously clear that you couldn't find another one to replace this one for me I suggested that seing the s****** works fine but is obviously not a new one i.e it has surface damages so most probably it was used as a demo!. Yet you still selling it as a new product at full price!! And no matter my numerous messages saying that I will keep s****** but want a discount inform of gift card or account credited.... You still reply with the same **** email unwilling to sort out a loyal customer of many years! I can't just return s****** and take refund as my daughter has her heart set on i**** her birthday present!!! Well seing that this is what I have to deal with I will be closing my account with MRP! But guess it won't make a difference to MRP to loose one customer right!!.... Yeah Edgars is singing a different tune now hey after loosing lots of their customers?..... Adiós