Pathentic service

I order an item online, made payment and requested a delivery to a store close to me on the 05 December 2017. Received an sms to collect on the 13 December 2017. When I open the courier bag in the store, I noticed there was only one item in the bag. I contacted the customer service on the 14 December and the agent informed me that the item I bought was actually out of stock. I requested a refund and also informed the agent that I was not willing to accept a voucher, which would force me to purchase a item that a Mr Price store. I wanted my money back and did not want to wait 14 days, this was not due to my error. The agent then liaised with a Team leader or manager and it was confirmed that I would receive my refund within 5 days. Today the 04 January 2018, I had not received any refund. I contacted them again and it was promised that the refund will be processed as soon as possible. Online shopping should be convenient, but I had nothing but I bad experience with Mr Price. I will not recommend that anyone should use the online services of this company.