Parcel not getting to me

<p>i bought 2 items on the 31 May 2017 and paid R45 extra for the door to door delivery which should take 1-3 days to get to me. I called on the 6 June and was told my order cant be cancelled because its with the courier company. I called on the 12 June 2017 spoke to Courtney who refuse to cancel my order and refund me my money. She giving excuses that there is a PO box address on the order. If there is something wrong with my address why isnt they anyone calling me to inform me. If i didnt call again the second time than my order wouldnt get to me on time. She tell me her manager doesnt want to speak to me Delene Carusha and will call me back. Im busy getting stupid emails that there is a problem with the warehouse and not any mention that there is a problem with my address. I WANT THIS order cancelled immediately and my money refunded to me. </p>