Parcel is still on route with courier since 14.08.23

I did a online purchase on the 10.08.23 and requested store pick up delivery date was 21.08.23 I have called numerous times to customers service enquiring about my parcel that has been on route with the courier since the 14.08.23 and the attitude I get from these call centre agents is disgusting my order is on my way its only a day late was the last ladies response for me I had emailed them as well and received and email telling me the matter has been resolved when it clearly has not been. I am ****ed at the **** and pathetic attitude Mr Price has if the matter was resolved why am I making contact asking for assistance