PAID UP LETTER ,ITC UPDATE

I HAD AN ACCOUNT WITH MR PRICE FOR WHICH I HAVE SETTLED ON THE 21/02/2015 . AND I REQUESTED THE ACCOUNT TO BE CLOSED AND TO BE GIVEN A PAID UP LETTER AND FOR MY ITC PAYMENT PROFILE TO BE UPDATED AND NO ONE IS RESPONDING AND NO ONE IS WILLING TO HELP .I HAVE PHONED ON NUMEROUS OCCASSIONS AND THE CONSULTANTS KEEP ON ADVISING THAT THEY DONT HAVE PREVIOUS NOTES ON FILE AND THAT THEY WILL LOG A CALL TO DATE NO ONE HAS CALLED OR MADE ANY FOLLOW UP.I CALLED AGAIN TODAY STILL NO PAID UP LETTER. I WILL LIKE THIS TO BE ATTENDED TO ASAP. CALLED MR PRICE AND *** STILL NOT RESOLVED.