1 reviews | Active since May 2011

12 Apr 2016, 15:50

Paid for items but received no receipt

Today i went to Mr Price in a long time. Firstly i was not greeted by the consultants. They ringed up my purchase and told me to enter my email address. No reason was provided for this. They just gave me my slip from my debit card and said they will email the slip to me. Its an hour later and still no receipt. I got the shoes but did not fit it on as i was in a hurry. What will happen now if i need to return or exchange it? The way i feel now is that i want my money back and you people can keep your stuff. The first time i hear **** like this were they will mail you the receipt. Or are you running low on paper. Utterly disgusted will never ever shop at Mr Price. By the way i want my slip ASAP cause you took my money ASAP and this thing of emailing a receipt is not going to work for. I need answers!!!!!!

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Replies (2)
Mr Price
Mr Price's reply13 Apr 2016, 16:39
Official
Hello Rumilda,

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price
's update28 Oct 2016, 11:18
Reviewer Update

I missed the call of the RM. But got a long reply as to how the "paperless" process works. Anyway i won't fall into that trap cause i will demand my receipt. Mr Price please ensure that your system works properly before you change it. Next time maybe PILOT the new system first and then take it from there