RP
Roxanne P

1 reviews | Active since Jun 2016

10 Jun 2016, 09:57

Overcharge at cashier

<p>On 3 April 2016, I purchased a T-shirt and a bottle of water to the value of R 47.99 at Mr Price in Canal Walk (Cape Town).</p> <p>I later discovered that R 537.99 was charged for the purchase as opposed to R 47.99. The difference in the purchase was attributed to a "XC Makhasi" clothing account. I have no affilation to XC Makhasi and I don't have a clothing account.</p> <p>I sent an e-mail informing Mr Price and they said that I must attend at the branch and address the issue with the sales person concerned as it is their mistake. However, I live in JHB.</p> <p>Also, a person in Mr Price's employ overcharged me in the course and scope of their duty; as such, Mr Price is vicariously liable for all actions of their employees if done in the course and scope of their duties.</p> <p>I would like to be refunded by Mr Price.</p>

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Replies (1)
Mr Price
Mr Price's reply15 Jun 2016, 10:44
Official

H Roxanne

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price