Outrages and illigal fees by Mr Price Debt collectors department

I do have a account with Mr price but when Covid started I did have problems paying my account as my wife 's income was decrease. I did contact Mr Price to make arrangements.

To my surprise I was hand over to ACS DEBT COLLECTORS. I WAS PAYING MY ACCOUNT EACH MONTH BUT WHAT BOTHER THE AMOUNT OUTSTANDING DID NOT DECREASE. I ASK FOR A FULL MONTH STATEMENTS FROM THEM AND TO MY SURPRISE I NOTICES THAT ACS DEBT COLLECTORS ASK OUTRAGES FEES THAT I WAS NOT AWARE OFF. THE WHOLE AMOUNT I PAID JUST GO FOR THEIR FEES. EVEN CELLPHONES CALL WAS CHARGED FOR CALLS I NEVER RECEIVED. I PAID MY ACCOUNT ON THE END OF THE MONTH THEN ON THE 4 OF THE NEXT MONTH I WILL RECEIVE A SMS I DID NOT PAID AND I WILL BE CHARGED FOR THAT SMS. THE CELLPHONE CALLS IS BEEN CHARGED AT R25 EACH FOR WHICH NO ONE HAVE CALLED ME.

THIS IS AGAINST THE LAW TO ASK THIS OUTRAGES FEES FOR NOT EVEN LEGALLY ALLOWED AS IT IS OUTSIDE OF THE FAIR AMOUNT ALLOWED BY THE DEBT COLLECTIONS BOARD.