Order no. ***

Dear Sir or Madam,

I'm highly disappointed in the service that I have been receiving from your company. I ordered my goods online on 28 November 2017 at 12h08 am and checked out with express delivery. Today is the 3rd day and i haven't received my goods. I called your customer service and spoke to Reegan (and please listen to the recording), he came with an excuse saying "it takes 48hrs to verify the payment" but it never states online!! it only states 1 working (24hrs) for EFT and I paid via credit card!!!

Reegan made it clear to me and gave me ATTITUDE!!! that my delivery won't be happening today and can't tell me when as I needed the goods for tomorrow, Friday 01 December 2017!!!

What kind of a service are your company giving !! Express Delivery that is the same as Store Delivery and I requesting a refund immediately!!!

For your information - I made two orders on the 28 November 2017 - one with Mr Price and one with Sportscene and by my surprise Sportscene order was delivered on 29 November and it was FREE Delivery!!

Please assist!!!