VD
Violet D
1 reviews | Active since Mar 2017
13 Dec 2020, 10:46
Order mixup plus poor online customer service
I ordered clothes from online upon collection I learned that there was a mix up with my order. Mind you there was no communication about this to me they were well aware. The customer service lady Sthembiso then told me I have to wait for 24 hours in order for a refund or voucher. And mind you I needed those clothes today. This is a very poor customer service from online up to the lady who was talking to me on the phone. To say I’m disappointed is understatement. I’m annoyed and disgusted. Looking forward to closing my account this month end, I’ll take my money where I’m valued.
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Replies (2)
Mr Price's replyOfficial
16 Dec 2020, 09:59Good Day Violet,
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply16 Dec 2020, 09:59
Official
Good Day Violet,
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
VD
Violet D's updateReviewer Update
28 Dec 2020, 14:16I wanted to pay off this account then checked my statement only to find out that you guys haven’t credited my account yet. Since the 13th of December, MR Price is a joke really. I can’t wait to close that hell account. It’s clear you don’t care about your customers.
VD
Violet D's update28 Dec 2020, 14:16
Reviewer Update
I wanted to pay off this account then checked my statement only to find out that you guys haven’t credited my account yet. Since the 13th of December, MR Price is a joke really. I can’t wait to close that hell account. It’s clear you don’t care about your customers.