Order missing and passed EDD

I am extremely displeased with the service from Mr Price, had I known I would encounter so much issues I would have had ordered.

I placed an order on the 24th of April2023,3 items were order and the estimated delivery was the 30th of April2023. And still I haven’t heard anything from Mr Price, on that tracking platform I only see 1 item and not the other 2 I had initially ordered I spoke to someone through chat named Zama, who seemed very eager to get me off the chat and just said my order will be delivered Friday, today is Friday and I have had to contact your call center that keeps customers waiting for ages and hangs up on them, I spoke to sindiswa who did not bother to call when the line hung up and another lady just now who advised the matter has been escalated on the day of delivery only now the matter gets escalated

I am so mortified at the service I’m getting from such a huge and reputable brand