MM
Morne M
1 reviews | Active since Jun 2012
23 Jun 2020, 14:38
Order delivery delays and no support available
Pathetic service from MrP Online section. I have placed an order on 1 June 2020. This parcel was tracked and indicated to be at the warehouse 10 June 2020, then scheduled for delivery 15 June 2020.
After several calls, each of at least 30mins on hold, no one could assist. Either call gets dropped, wrong section, "I'll call my manager" and whatever else you can think of...
Eventually, when someone did help, the courier company had my parcel on their floor and that's it. No apology, no request to make amends, just we will deliver next week.
Conclusion, don't bother ordering online.
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Replies (1)MM
Morne M's updateReviewer Update
23 Jun 2020, 14:44Review Part 2
On the same order, MrP Online approved a Sale on my behalf and no one at MrP wanted to assist with correcting it. "This is an Accounts thing, This is Online, we're in store" This is not us"
I promise you, MrP staff aren't brand ambassadors. They don't even want to pick a phone up and make a call for you, at their expense.
Got my new bill with interest accrued on items I didn't order.
What can I do - wait on a call for 30+ minutes and hope the operator will be kind enough to "goodbye" before my call gets "terminated"
Conclusion - close this account.
On the same order, MrP Online approved a Sale on my behalf and no one at MrP wanted to assist with correcting it. "This is an Accounts thing, This is Online, we're in store" This is not us"
I promise you, MrP staff aren't brand ambassadors. They don't even want to pick a phone up and make a call for you, at their expense.
Got my new bill with interest accrued on items I didn't order.
What can I do - wait on a call for 30+ minutes and hope the operator will be kind enough to "goodbye" before my call gets "terminated"
Conclusion - close this account.
MM
Morne M's update23 Jun 2020, 14:44
Reviewer Update
Review Part 2
On the same order, MrP Online approved a Sale on my behalf and no one at MrP wanted to assist with correcting it. "This is an Accounts thing, This is Online, we're in store" This is not us"
I promise you, MrP staff aren't brand ambassadors. They don't even want to pick a phone up and make a call for you, at their expense.
Got my new bill with interest accrued on items I didn't order.
What can I do - wait on a call for 30+ minutes and hope the operator will be kind enough to "goodbye" before my call gets "terminated"
Conclusion - close this account.
On the same order, MrP Online approved a Sale on my behalf and no one at MrP wanted to assist with correcting it. "This is an Accounts thing, This is Online, we're in store" This is not us"
I promise you, MrP staff aren't brand ambassadors. They don't even want to pick a phone up and make a call for you, at their expense.
Got my new bill with interest accrued on items I didn't order.
What can I do - wait on a call for 30+ minutes and hope the operator will be kind enough to "goodbye" before my call gets "terminated"
Conclusion - close this account.