Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

23 Jan 2018, 11:38

Order cancelled but no refund yet

I would like to lay a complaint about an order ( Order Detail: ********** 03365) which was shipped on 17th December 2017 and cancelled due non arrival on 08 January 2018 has not been yet credited. I was advised that the order will be collected and sent back to the warehouse and I will be credited once that has been done. I still have not received my money please credit my accout asap.

0
Replies (5)
Mr Price
Mr Price's reply23 Jan 2018, 17:00
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

's update23 Feb 2018, 10:00
Reviewer Update
The issue is still not resolved, I have not received the refund. The order has not been cancelled. Your service is appaling to say the least.
Mr Price
Mr Price's reply26 Feb 2018, 08:14
Official

Good day

Please note that the refund has been initiated back into your account. It has been cancelled since the 23/01/2017.

Kind Regards

Mr. Price

's update06 Mar 2018, 11:19
Reviewer Update
Good day I just had a look on my transaction history, there is definately no refund. The item that I purchased was R179.99, there is no return for that amount. Please check properly before responding with the wrong information. The order status is still ready for store pick up, not cancelled as you indicated.
Mr Price
Mr Price's reply07 Mar 2018, 15:42
Official

Good day

A senior member of our team will be in contact with you directly to resolve.

Kind Regards