order ***

Good day

I trust this mail finds you well.

I have just received the worst customer service at the MRP store Meadowdale. I went in with my tracking number to collect an online order .The cashier that assisted me advised that they are offline . that was it . there was no apology for the inconvenience, no proactive solution –nothing !

Instead I had to offer solutions and (having experienced this before ) I requested for a manual collection of my goods. She shut me down and advised that this could not be done . She then called her manager and the communicated in a language I could not understand. I found this incredibly disrespectful as a customer and felt incredibly mistreated . as if my experience didn’t matter to them and I was making an inconvenience .

Surely , the staff should be trained on how to do the work manually as well as trained on how to treat the customer –especially since they are customer facing ! As a manager surely you should a more feasible solution than simply switching on and off a machine in the hopes that the system will magically get repaired !

The service I received was appalling to say the least .If I were to treat a customer the way I was treated today I would be in serious trouble. How is this simply acceptable ?

I would like my order returned and refunded .