Order *** not received

I am writing to express my disappointment and frustration regarding my recent order *** placed with Mr Price. Despite the status being updated to "Delivered," I have not received my package. The order details are as follows:

- Order Number: *** - Date of Order: 19 September 2025 - Delivery Address: 72 Victoria road, Willows, suite 4

The issue is compounded by the fact that I have been billed for both the order and delivery, yet I do not have the parcel in my possession. I did not receive any communication from the delivery driver prior to the alleged delivery, and I highly doubt that the package was delivered to my address.

I have been in contact with your consultants, but the issue remains unresolved, with repeated referrals and lack of concrete action. As a customer, it's unacceptable to be left without my order or a refund.

I request an immediate refund for the full amount paid, including delivery charges. Given the circumstances, it's clear that my package was either lost, misdelivered, or signed for without my authorization. How does it get delivered with no form of ID to prove that I am the rightful owner of the package?

I expect prompt attention to this matter and a resolution, if not, I will be forced to explore other avenues to resolve this issue.

My order details are:

- Order Number: *** - Date of Order: 19 September 2025 - Amount Paid: R694,94