Online shopping items not delivered

I ordered online on the 2nd of October and paid R45 for express door to door delivery. I have not received my order as yet and when I went online to track my order it showed that the order was "Completed". I have not received any of the items and paid R650 for them as well as used a voucher for R255. The total comes up to R905. I am making the complaint on this platform because when I try to call through the call centre I get put on hold and then the call cuts.

I either need to be refunded my money or get the items delivered and refunded my 45 for express delivery. This really is unacceptable.