Online shopping is a disaster! Don’t do it!!!!

I ordered items of clothing online on Sunday and was told my parcel would arrive at my house on Friday (today). I received a message this morning saying my order is out for delivery. I have tried calling, chatbotting, WhatsApp chat etc since lunchtime just to make sure that the parcel is definitely coming today. The first customer care agent on their WhatsApp group told me yes it’s out for delivery and I will receive it by latest 5pm.

It’s 19:20 - all modes of contact are shut off for the day so I cannot speak to anyone to try and track or trace the parcel. I fly out at 07:20 AM tomorrow morning. So no gifts for my family. I am so upset because I have been tracking the parcel to make triple sure I would receive it. I last heard from Mahashwari on Mr Price WhatsApp who told me sorry it’s now 7pm so he is closing our conversation. Balungile spoke to me on Mr Price WhatsApp at lunchtime and assured me that my parcel was out on delivery and I’d receive it today. They don’t know the wood for the trees these “customer service agents”. I mean come on. This is just plain slack and sloppy service. I would not recommend ordering from Mr Price online. Most disappointing and highly unprofessional.