Online shopping gone bad

<p>I've ordered online from Mr Price, received my parcel yesteday, but 4 items was not included. Yet billed for. Tried whole of this morning to sort it out. Phoned ***5, to hold 5 times for 20 minutes with no one assisting me. Then someone answered on my 6th attempt to advise me she cant help me because this is the accounts department, then transferred me to the online department, which was in actual fact the option where you can leave your number. Left my number. Someone phoned back and advised me this is the accounts department and she cant transfer me. I must phone again. Asked to spk to supervisor and call was dropped. I want to scream!! And think after being such a loyal customer this is the worst experience ever! My items still missing, yet on my statement. </p>