Online Shopping

Went to collect an online order at the Rustenburg waterfall mall store. Stood in a very long line (was suprised there was no \skip the queue till and collect like in other stores) got to the paypoint and this happens 80% of the time \"i dont know how to do this online order thing\" then proceeds to ask the other cashier \"please help this customer for me\" he also replies, i cannot do it either. It took me close to 20mins to fetch TWO orders. She and her manager tried their best yes, but how does one not know how to do their job? Online orders are a big part of mr price. Can training please be provided to each member of the staff and not just the managers. I order online for convinence because i do not like spending time in long queues and spending +- 20 minutes at a pay point just to collect orders where it takes me 5 minutes to do at other mr price stores. "