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charmaine N
1 reviews | Active since Jun 2016
01 Feb 2019, 16:05
Online Shopping
Good Day we great disappointment and regret i write this letter. I am so disappointed with the online service today. the promo items are priced R50 but when you go to checkout its processing as R100. i have called the call centre 3 times and still no assistance. I also had a chat with the online consultant and asked me to refresh my computer which i did and still the prices never change. as a regular online shopper i must express my disappointment. duct Price Qty Subtotal Off Shoulder Dress RED
Off Shoulder Dress SKU: ********** 905005
Colour: Rust Size: L R100.00
R100.00 Easy Waisted Dress RED
Easy Waisted Dress SKU: ********** 523004
Colour: Indigo Stonewash Size: M R100.00
R100.00 Off Shoulder Dress RED
Off Shoulder Dress SKU: ********** 905004
Colour: Rust Size: M R100.00
R100.00 Kind Regards
Helpful (0)
Replies (8)0
Replies (8)
Mr Price's replyOfficial
01 Feb 2019, 16:19Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
Kindly processing your online order. Once you have checked out you can forward your online order number so we can refund you the difference. Please ensure you edit the quantity before check out. Again we apologise for the inconvenience.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
Kindly processing your online order. Once you have checked out you can forward your online order number so we can refund you the difference. Please ensure you edit the quantity before check out. Again we apologise for the inconvenience.
Many Thanks
Mr Price
Mr Price's reply01 Feb 2019, 16:19
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
Kindly processing your online order. Once you have checked out you can forward your online order number so we can refund you the difference. Please ensure you edit the quantity before check out. Again we apologise for the inconvenience.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
Kindly processing your online order. Once you have checked out you can forward your online order number so we can refund you the difference. Please ensure you edit the quantity before check out. Again we apologise for the inconvenience.
Many Thanks
Mr Price
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charmaine N's updateReviewer Update
01 Feb 2019, 16:31Unfortunately I have purchased a gift card for the amount that was going 2 be used 2 purchase online..this is the card number ********** 359
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charmaine N's update01 Feb 2019, 16:31
Reviewer Update
Unfortunately I have purchased a gift card for the amount that was going 2 be used 2 purchase online..this is the card number ********** 359
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charmaine N's updateReviewer Update
01 Feb 2019, 16:33Furthermore why should I go through such a long process the online app should be working. The last time I ordered online with my hubby card the refund took forever after many queries. We eventually got the refund and closed the account.
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charmaine N's update01 Feb 2019, 16:33
Reviewer Update
Furthermore why should I go through such a long process the online app should be working. The last time I ordered online with my hubby card the refund took forever after many queries. We eventually got the refund and closed the account.
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charmaine N's updateReviewer Update
01 Feb 2019, 16:41This is the same email I use 2 order maybe try n order it from ur side cause under no circumstances will purchase another gift card and wait 4 a refund.
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charmaine N's update01 Feb 2019, 16:41
Reviewer Update
This is the same email I use 2 order maybe try n order it from ur side cause under no circumstances will purchase another gift card and wait 4 a refund.
Mr Price's replyOfficial
02 Feb 2019, 10:50Good Day
Trust you well.
MRP sincerely apologise for the inconvenience caused. Please try again to log on with google chrome. You should be able to check out.
Kind Regards,
Mr Price
Trust you well.
MRP sincerely apologise for the inconvenience caused. Please try again to log on with google chrome. You should be able to check out.
Kind Regards,
Mr Price
Mr Price's reply02 Feb 2019, 10:50
Official
Good Day
Trust you well.
MRP sincerely apologise for the inconvenience caused. Please try again to log on with google chrome. You should be able to check out.
Kind Regards,
Mr Price
Trust you well.
MRP sincerely apologise for the inconvenience caused. Please try again to log on with google chrome. You should be able to check out.
Kind Regards,
Mr Price
cN
charmaine N's updateReviewer Update
04 Feb 2019, 09:25Good Day
please note that i have placed the order, the order number is ********** 71950. unfortunately i was unable to place the order for all the dresses, as i am currently at work and will not go to central durban to purchase another gift card. please make sure i get a refund. Just to inform mrp that we are loyal customers that receive pathetic service. So disappointed, as it is not my fault your site was under maintenance, and due to the pathetic service many more customers will be shopping elsewhere.
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charmaine N's update04 Feb 2019, 09:25
Reviewer Update
Good Day
please note that i have placed the order, the order number is ********** 71950. unfortunately i was unable to place the order for all the dresses, as i am currently at work and will not go to central durban to purchase another gift card. please make sure i get a refund. Just to inform mrp that we are loyal customers that receive pathetic service. So disappointed, as it is not my fault your site was under maintenance, and due to the pathetic service many more customers will be shopping elsewhere.
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charmaine N's updateReviewer Update
05 Feb 2019, 08:13hi
KIndly confirm when the refund will be done.
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charmaine N's update05 Feb 2019, 08:13
Reviewer Update
hi
KIndly confirm when the refund will be done.
Mr Price's replyOfficial
05 Feb 2019, 16:33Good Day
Trust you well
Please be advised that a R50 MRP voucher was processed earlier today.
Kind Regards,
Mr Price
Trust you well
Please be advised that a R50 MRP voucher was processed earlier today.
Kind Regards,
Mr Price
Mr Price's reply05 Feb 2019, 16:33
Official
Good Day
Trust you well
Please be advised that a R50 MRP voucher was processed earlier today.
Kind Regards,
Mr Price
Trust you well
Please be advised that a R50 MRP voucher was processed earlier today.
Kind Regards,
Mr Price