Online service sucks

<p>I do a lot of online shopping and recently decided to give Mr Price a go. I am very dissapointed because after paying R1243.86 on the 15th December 2016 via eft and following up as to how far they are with updating my payment . Until today no luck I was informed to email my proof of payment which i did on Monday 19.12.2016 already. although the money went off my account they can't seem to update it on thier side till today and i'm expecting my staff to be delivered today or tomorrow the latest because i chose the Door to Door shipping method. When I log into my profile to quote the reference number it says awaiting pament. I emailed them the proof of payment as best I could because I paid via eft so that i can just download the proof of payment off my banking site. So I emailed it to them so that they could see that it went off my account and they are not saying anything just quiet no follow up. I asked if they could trace it on their side, surely this would be possible and they just said they'll follow up with their finance department since Monday. </p> <p> </p> <p>HOW is this possible?? Their online shopping option sucks they should maybe do their homework and check to see how the other guys do it. </p> <p> </p> <p>Terrible service, Thank youZanele Theyise from MRP Help you were truly NOT helpful!!</p>