1 reviews | Active since Nov 2016

26 Apr 2017, 13:08

Online Service Good Enough

<p>I placed and order on 25 April 2017 with express store del of 2-3 days. Today i check the status of my order and nothing seems to have happened. I went to the live chat and the person i spoke to Reagan was not very helpful at all. First he said the order will be del Monday 01 May 2017 and then later changed his story to 02 may 2017. No apology for the delay or the mistake made. He kept on getting everything wrong from the number of days a refund will take if i choose to cancel the order. His tone was not helpful at all. I decided to then call customer service hoping for better results. Nopee there was nothing. All i heard was "I understand sir, I understand sir" Its not good customer service for me to place and order and get it 7 days later. Serioussly. </p>

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Replies (1)
Mr Price
Mr Price's reply26 Apr 2017, 17:31
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price