Online Service Delivery is shocking

The online delivery service is SHOCKING.

I paid for my order to be delivered to my place of work in 1 - 3 days (as I had issues with having it delivered to the store previously)

Today is day 4 with no assistance.

I have been in contact with both Mr Price and On the Dot (Who they use as a distribution company), all that happens is On the Dot tells me to contact Mr Price and when I contact Mr Price , they contact On the Dot.

I asked one of the consultants at Mr Price what their time period allocated to desolve client problems (Client service SLA) and was told that there isnt one... it depends on how busy they (On the dot) are.

How can such a big company have such unreliable service providers?

Ive been in contact with both companies all morning and still dont have an answer as to when I will recieve my package.

I ordered something from Superbalist on the exact same day as I did Mr Price and got it delivered on Monday.... its not that hard.