ONLINE RETURN

I bought some underwear online and had it sent to the Meadowdale branch but the wrong persons items arrived with my name on it...the very helpful manager at the store phones almost every day on my behalf with no luck, no one seems to know what is going on. All i want is to be refunded for the items that I never recieved that's all IT HAS BEEN ALMOST 3 MONTHS NOW !!!!!!!!!!!!!